Last updated: March 2026

1. Acceptance of Terms

By accessing or using the Alloy platform, APIs, documentation, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Alloy provides enterprise-grade Shopify solutions, including environment management, data tooling, and related services. The Service includes cloud-hosted applications, APIs, web dashboards, and associated documentation. Alloy reserves the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

3. User Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Alloy immediately of any unauthorized use of your account. Alloy reserves the right to suspend or terminate accounts that violate these Terms or that pose a security risk to the platform.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Use the Service to violate any applicable law or regulation
• Attempt to gain unauthorized access to any part of the Service, other accounts, or systems connected to the Service
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Use the Service to transmit malicious code, viruses, or any other harmful content
• Resell, sublicense, or redistribute the Service without prior written consent
• Use automated means to scrape, crawl, or extract data from the Service beyond what is permitted by your subscription

5. Intellectual Property

The Service, including all software, documentation, designs, text, graphics, and other content, is owned by Alloy and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms and your subscription plan. You retain all rights to the code, configurations, and data you deploy through the Service.

6. Payment and Billing

Paid features of the Service are billed in accordance with the pricing plan selected at the time of subscription. All fees are non-refundable except as required by law or as explicitly stated in a separate agreement. Alloy reserves the right to modify pricing with 30 days' advance notice. Failure to pay outstanding fees may result in suspension or termination of access to the Service.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. If you process personal data of end users through the Service, our Data Processing Agreement applies.

8. Service Level and Availability

Alloy will use commercially reasonable efforts to maintain the availability of the Service. Specific uptime commitments, if any, are detailed in your subscription agreement or service level agreement. Alloy is not liable for any downtime resulting from scheduled maintenance, force majeure events, or circumstances beyond our reasonable control.

9. Limitation of Liability

To the maximum extent permitted by law, Alloy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or related to your use of the Service. Alloy's total aggregate liability for any claim arising out of these Terms shall not exceed the total amount paid by you to Alloy in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Alloy, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Termination

Either party may terminate these Terms at any time by providing written notice. Upon termination, your right to access the Service will cease immediately. Alloy will make your data available for export for a period of 30 days following termination, after which it may be permanently deleted. Sections of these Terms that by their nature should survive termination will remain in effect.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

13. Changes to Terms

Alloy reserves the right to update these Terms at any time. Material changes will be communicated via email or through a notice on the Service at least 30 days before they take effect. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

14. Contact

If you have questions about these Terms, contact us at hello@getalloy.dev.